Service, advice and support

Uncomplicated, fast and competent assistance

Whether it’s troubleshooting faults or technical embroidery problems – our specialists are happy to help at our headquarters and at our global service locations.

Thanks to remote diagnostics, faults can be efficiently identified and quickly remedied by technicians on site or by the customer’s own maintenance staff.

If necessary, spare parts can be delivered quickly and easily. The long-term availability of the spare parts is ensured thanks to our own production.



Well-trained, motivated and qualified staff

In our training center in Diepoldsau we impart our know-how for the optimal use of the embroidery machine:

From the basics of embroidery to the latest embroidery technologies.

From qualified machine operation to maintenance and repairs, including the independent implementation of minor repairs and the replacement of wearing parts.

With training courses on WILCOM punch systems, we offer an additional service in the field of digitizing embroidery data.

Service – professional, fast and targeted
Advice – competent and understandable
Support – straightforward and helpful